Fixic Health

1. Account

• Creating an account is optional. If you create an account, you must provide accurate information and keep your login details secure. You are responsible for all activity under your account.

2. License to use the App

• We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for your personal, non-commercial use, in accordance with these Terms and the applicable app store rules (e.g. Google Play, Apple App Store).

• You may not copy, modify, distribute, sell, or reverse-engineer the App or its content, or use it to build a competing product or service.

3. What the App does

• Record and view blood glucose readings (manually or from a compatible Fixic glucometer via Bluetooth).

• Manage medications and set reminders for glucose checks and related tasks.

• Optionally create an account and sync your data (readings, medications, reminders, paired devices) across devices using our cloud service.

• View product information and links to purchase Fixic Health products (e.g. strips, lancets) from third-party retailers.

4. Acceptable use

• Use the App for any illegal purpose or in violation of any applicable law.

• Attempt to gain unauthorised access to the App, our systems, or other users’ accounts or data.

• Interfere with or disrupt the App or its infrastructure.

• Use the App to transmit malware, spam, or other harmful or abusive content.

• Resell, sublicense, or commercially exploit the App or its content except as we explicitly allow.

5. Bluetooth, device pairing, and data on your device

• The App uses Bluetooth to connect to compatible Fixic glucometers and read glucose data. You are responsible for using compatible hardware and for the accuracy of data received from your device.

• Data you enter or that is received from your meter (e.g. readings, timestamps) is stored on your device and, if you use an account and sync, may be sent to our servers as described in our App Privacy Policy.

• We are not responsible for the performance, accuracy, or safety of third-party glucometers or other hardware.

6. Medical disclaimer

• The App is not a medical device and does not provide medical advice, diagnosis, or treatment. It is a personal tracking and reminder tool only.

• Always follow your healthcare provider’s advice. Do not change medication, diet, or treatment based solely on the App. In an emergency, contact emergency services or your doctor.

• Glucose readings and other data in the App may be inaccurate due to device limits, user input, or sync issues. You use the App and any data in it at your own risk.

• We are not liable for any health or medical decisions you make based on your use of the App.

7. Store and third-party links

• The App may show product information and links (e.g. “Buy” or “Buy now”) that take you to third-party websites (e.g. retailers). Those sites are not operated by us; their terms and privacy policies apply.

• We do not process payments or fulfil orders in the App. Any purchase is between you and the third party. We are not responsible for pricing, availability, delivery, or disputes related to third-party purchases.

8. Cloud sync and account termination

• If you use an account and sync, your data is stored and processed as described in our App Privacy Policy. We may use third-party service providers (e.g. Supabase) to operate the service.

• You may delete your account and associated data through the App (e.g. in Settings or account management). We will handle deletion as described in our Privacy Policy and internal procedures.

• We may suspend or terminate your account or access to the App if you breach these Terms or for other legitimate reasons (e.g. security, legal compliance). Where reasonable, we may give notice first.

9. Updates and availability

• We may update the App (e.g. new features, bug fixes). Some updates may be required to continue using the App or sync. App store rules may apply to updates.

• We do not guarantee that the App or sync will be available at all times or in all regions. We may discontinue or limit features with reasonable notice where feasible.

10. Intellectual property

• The App, its design, text, graphics, logos, and other content we provide are owned by NEOLOGIC PRODUCTS LP (or our licensors) and are protected by copyright and other laws. You do not acquire any ownership rights by using the App.

• “Fixic Health”, “Fixic”, and related names and marks are our trademarks. You may not use them without our prior written permission.

11. Disclaimers

• The App and any sync service are provided “as is” and “as available”. We disclaim all warranties of any kind, whether express or implied (including merchantability, fitness for a particular purpose, and non-infringement), except where they cannot be excluded by law.

• We do not warrant that the App will be error-free, secure, or uninterrupted, or that data will be complete or accurate.

12. Limitation of liability

• To the fullest extent permitted by law, NEOLOGIC PRODUCTS LP and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or goodwill, or cost of substitute services) arising from or related to your use of the App or these Terms, even if we have been advised of the possibility of such damages.

• Our total liability for any claims arising from or related to the App or these Terms shall not exceed the amount you paid us to use the App in the twelve (12) months before the claim (or, if you paid nothing, fifty pounds sterling (GBP 50)).

• Some jurisdictions do not allow exclusion of certain warranties or limitation of liability; in those jurisdictions, the above limitations apply only to the extent permitted by law.

13. Indemnity

14. Changes to the Terms

15. General

• Entire agreement. These Terms, together with our App Privacy Policy, constitute the entire agreement between you and Fixic Health regarding the App.

• Severability. If any part of these Terms is held invalid or unenforceable, the rest remains in effect.

• No waiver. Our failure to enforce any right or provision does not waive that right or provision.

• Governing law and jurisdiction. These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms or the App shall be subject to the exclusive jurisdiction of the courts of England and Wales, and you submit to that jurisdiction.

• App store terms. Your use of the App may also be subject to the terms and policies of the app store from which you downloaded it (e.g. Google Play, Apple App Store). In case of conflict between those terms and these Terms regarding our relationship with you, these Terms govern to the extent permitted by the app store.

16. Contact

• NEOLOGIC PRODUCTS LP (trading as Fixic Health)

• Web: fixichealth.com

• Use the contact options on the Fixic Health website.